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"Very professional organization.  Strong communication and follow-up."

- William B
Indianapolis, Indiana
Advice or Facts and Stats

Water and electricity are a dangerous combination. Have an electrician check the plugs and wiring on appliances as well as walls affected by flooding. Do not plug in your appliances until you are certain it is safe!
 
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Disaster Recovery Guide

The more organized and prepared your property is to respond to an emergency the greater the property's ability to manage the loss effectively.

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Customer/Claim Services

We’ve Got You Covered

From the beginning of a restoration project to the end, Hays & Sons will make sure your needs are covered every step of the way. From our caring and compassionate Customer Client Specialists to our “4-Step Restoration Process”, we make sure our customers and their insurance representatives have everything they need before, during and after this stressful time.

Quick Claim

Filing for insurance can be a long and drawn out hassle. Sometimes, though, you need it quick. At Hays and Sons, we can make sure your claim gets handled with the urgency it deserves.

Estimate Request

If you are not in an emergency situation, but would like a quote  our services, please fill out the Estimate Request Form and we’ll respond within one business day.

Quick Response

Emergency situations call for immediate response. If you need our help, call 800-516-4056 and a customer care specialist will answer your questions or dispatch an emergency response team right away.

Insurance Agent/Adjuster Support

At Hays & Sons Complete Restoration we provide a number of services to insurance professionals that ensure their policyholder’s claims will be addressed professionally and expeditiously.  We also strive to be a resource to our local insurance representatives by offering Continuing Education classes and industry updates through regularly scheduled events.

Job Tracking

After an emergency, it’s normal to want your life back to normal as quickly as possible.  That’s why we’ve provided an online Job Track system, so claimants can follow the progress of their restoration project in real time. (Sign in at the top of every page.)

Customer Care Specialists

At Hays & Sons you are never alone. Specially trained Customer Care Specialists will assist you throughout the duration of your restoration project.  So whether you have questions, need help with your insurance or want the most up-to-date status report on your project, a Customer Care Specialist is only a phone call away. To reach a Customer Care Specialist go to Contact Us or call us toll free at 800-536-4056.

Cover of Disaster Recovery Guide

Request a Disaster Restoration Guide

To request a free copy of our complete Disaster Restoration Guide, go to Hays & Sons Disaster Restoration Guide.

Disaster Resource Information

Emergencies are a fact of life.  How you handle an emergency is what matters most.  The most important thing to remember in an emergency is to try and stay calm, think clearly and act quickly.  Always remember that no matter how painful, property and possessions can always be replaced.  The safety of your family is what matters most.

However, if your property and possessions are damaged due to fire, flooding or storms, decisions on how to handle your loss, mitigate additional losses, and restore your home or business to its pre-loss condition should be given top consideration…it could mean the difference between salvaging your property, or not.

With over 25 years of helping our customers recover from a wide range of personal and business property losses, Hays & Sons has compiled some helpful guides, articles and advice on how to proceed and in some cases plan for when disaster strikes.

Disaster Recovery Guide
(free download available for registered users)

Being prepared if that untimely disaster does occur can save lives and money.

Facts, Stats & Advice

Don't wait for an actual fire to be prepared.  Create an escape plan from each room in the house, practice, arrange for a safe place to meet outside the home...and don't forget the pets!
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Articles & FAQs

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